Packaged Application Services

Our Packaged Application Services include a comprehensive set of offerings that provide our customers cost effective solutions for dominant ISV packages - Baan, SAP, PeopleSoft and Oracle.

Our offerings provide flexible and stable application environments and implement processes with defined service levels. We ensure reduced costs with your packaged applications enabling you to realize a better return on your investments.

We inject proven delivery methods in our implementations to develop predictable delivery schedules. This enables you better to meet the challenges of managing end-user satisfaction and requests for functional enhancements.

Infotalk BI offerings:
  • Consulting
  • Development
  • Migration and upgrades
  • Maintenance and support

Enterprise Resource Planning (ERP)

Enterprise Resource Planning (ERP) solutions integrate key business and management processes, providing a high-level view to an organization's business. ERP synchronizes fragmented business operations, often replacing multiplicity of legacy systems in the process.

At Infotalk, we have rich experience in implementing leading ERP packages. We provide an entire range of end-to-end services including business process optimization, product implementation, customization, development of interface tools between ERP tools and other systems, and optimization and support of ERP implementation.

We have competency centers for leading ERP products like Oracle/ Peoplesoft, Infor/ SSA Global and SAP. This aids us in effectively supporting all clients worldwide, as well as in developing internal competencies.

Our offerings and approach:

Infotalk provides value-added services in aligning the organization towards ERP implementation and optimization, to ensure that organizational vision and strategy are in tune with the ERP vision. To derive maximum benefit from ERP implementations and to ensure that ERP is truly used as a decision support system, we integrate transformation across the three poles: people, process, and technology.

The transformational agenda commences by assisting organizations in aligning the strategy, defining requirements, planning the information systems road map, and selecting ERP products to match the organization's requirements in terms of people, process, and technology. After this, we identify change measures to ensure acceptability, and optimize already implemented solutions to ensure maximization of benefits.
The various services offered in this area include:

  • Strategy phase
  • Enterprise visioning
  • IT strategy formulation
  • Benchmarking
  • Business process optimization
  • Change management
Infor LN / Baan ERP offering:
Build phase offerings:

The build phase essentially leverages the strategy phase recommendations and translates them into the development of a solution across the organization. The services in this phase include delivering solutions in implementation, integrating ERP across applications, customization, training, implementing change management initiatives, and data migration/ cut-off strategies to ensure a smooth go-live of the ERP.

Infotalk also specializes in revalidating and optimizing ERP implementations to ensure that the benefits, which are not leveraged due to implementation, process, and people issues, are identified and optimized. This ensures that planned RoIs are achieved. We aid you with:

  • ERP implementation and gap strategy
  • Prototype development
  • Configuration
  • Customization
  • Interfacing and integration
  • Migration
  • Documentation
  • Implementation monitoring
  • Training
'Steady state' offerings:

This phase basically ensures that your ERP investment is safeguarded by the implementation of processes and support, which follow the continuous improvement path. Along with ERP implementations, we strongly advocate and implement a model for knowledge transfer to the organization based on a competence center model.

As part of the operate offerings, our experts implement the optimization recommendations to ensure that RoIs are met and business performance measures are established and monitored.The various services offered in this area include:

  • Maintenance and production support
  • Establishment of competence centers
  • Health check and optimization
  • Systems integration and IT management
  • Change management effectiveness
Oracle-PeopleSoft offerings:

Our offerings in Oracle-PeopleSoft Enterprise Solutions are aimed at optimizing your cost and efforts. We offer a full spectrum of Oracle-PeopleSoft Solutions for consulting, implementation, upgrades, and maintenance services. Our Oracle-PeopleSoft competency features a global resource pool of experienced consultants with expertise in PeopleSoft modules, including Human Capital Management Systems (HCM), Financials and Supply Chain Management (FSCM), Enterprise Performance Management (EPM), and Enterprise Portal. We have successfully executed projects across each product-line, with proven methodologies.

Oracle-PeopleSoft Center of Excellence (CoE):

The Oracle-PeopleSoft Center of Excellence focuses on solution development, process improvement, competency development of consultants, and development of methodologies for various services. Our experts here have developed processes, methodologies, accelerators, tools, and domain-specific knowledge, which enables us to offer a comprehensive range of services in the following areas:

  • Technical consulting in implementation, development of PeopleSoft Bolt-Ons, report development, application migration, and data migration.
  • Upgrade services between versions 7.5 to 8.8 and 8.0 to 8x. application integration.
  • Application integration services for various legacy systems, other software systems, and PeopleSoft applications.
  • Testing services including functional testing, regression testing, and load testing using standard testing tools.
  • Helpdesk support (remote/ onsite).
  • Enhancements (interfaces, reports, and templates).
  • System health check.
  • Training in functional and technical streams.

Customer Relationship Management (CRM)

Efficient CRM today allows enterprises to build more profitable customer relationships. With processes streamlined from a CRM solution, you also experience decreased operating costs.

 The Infotalk CRM Practice is proficient at providing solutions and services, which enhance customer experience by leveraging customer insights. Our rich industry experience and skills in business processes in the areas of marketing, sales, service, and support help you achieve measurable business benefits from your CRM initiatives.

We work closely with you in the areas of people, process, technology, and governance to deliver value through the entire life cycle of your CRM programs. Our professionals help you create strategic differentiation and operational superiority by configuring and implementing a CRM solution aligned with the elements of your competitive strategy.

While our CRM strategy and roadmap work in tandem with yours, you will be backed by detailed CRM value assessments; this therefore forms the basis for the implementation of exceptional CRM capability. Besides, our CRM Practice provides consulting services, from the initial stages of developing a strategy to the end of the CRM life cycle. Our services leverage a proven delivery model, tools, product expertise, methodologies, and sophisticated knowledge assets to deliver results.

Our offerings and approach:

Infotalk’ CRM solutions help you continually gather information about prospects and customers, and leverage it to develop customized campaigns, products, and services. You can also personalize service to customers, and support the marketing, sales, delivery, and service processes with integrated services.

You can call our experts to help you plan, implement or manage a CRM technology investment across areas like lead generation, customer retention, campaign management, and account management. We offer the complete range of value-added services in the CRM space, specializing in the following packages:

  • Siebel
  • Oracle CRM
  • MS Dynamics